GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...

The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

* Evolving to continual improvement versus major releases. This alludes to the fact that ITIL 4 will include other best practices like lean, agile and DevOps, and consider the wider context of ITSM ...

HERNDON, Va., June 7, 2023 /PRNewswire/ -- Learning Tree International, a global leader in training and certification, today announced the launch of a one-day course for ITIL® 4 practitioners who must ...

Today's Fourth Industrial Revolution is characterized by the unavoidable interaction between humans, physical assets and digital technologies such as robotics, artificial intelligence, nanotechnology ...

In early 2019, ITIL 4 will be released, as many in IT service management are aware. Previously called “Information Technology Infrastructure Library,” ITIL is a collection of practices for ITSM that ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...