Technical documentation refers to the written materials that provide information about the technical aspects of a product, process, or system. In the context of information technology (IT), technical ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

When our gadgets work, they’re nothing short of miraculous. They keep us informed, connected and entertained and have become so integral to our lives we often break into a cold sweat at the mere ...

The inherent challenge of a fully-remote team—especially one who wasn't used to remote work prior to the pandemic—is that many of them may have limited or no technical expertise. This means IT teams ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

A SWOT analysis can be a highly useful tool for determining how any technical support system is faring. SWOT, which stands for strengths, weaknesses, opportunities and threats, tells you how support ...

Great strategies die in a thousand small moments: a decision gets stuck in a queue, a team spends days on a feature that’s ultimately scrapped, an integration checkpoint is missed, or a team lead ...

So you're stuck, huh? Don't worry - it happens to the best of us. We're here to help get you back on track. Please see our Passwords and Login FAQ's for help with ...