Request IT Request IT is a system for faculty and staff that allows customers to self-submit requests for selected IT services. For all other services and technical support, contact the Technology ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

Building occupants located in West Lafayette and Indianapolis can submit non-emergency work orders for maintenance and service requests online. Log in with BoilerKey credentials. Building deputies can ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

FORT HUACHUCA, Ariz. — As the Network Enterprise Technology Command Information Technology Service Management, or ITSM, team’s responsibilities exponentially grow to support the objectives and the ...