Steve Riley, head of IT operations and service management at Mercedes-AMG Petronas F1 Team, reflects on a job well done. Having worked for the racing team for almost a decade, where he established the ...

‘We are embracing partners—large global SIs to regional partners to small partners—everybody that the customers are used to. Our team will be working with them jointly as we go winning one deal at a ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...