Your organization's service desk serves a critical role in resetting passwords, resolving IT issues, and setting end-users up with the software they need. And as the ...
AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...
BOSTON & LAUSANNE, Switzerland--(BUSINESS WIRE)--Nexthink, the leader in Digital Employee Experience (DEX) management, announces ‘The Death (and Rebirth) of the Service Desk’, a new report on the ...
Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...
Windows Active Directory (AD) service accounts are prime cyber-attack targets due to their elevated privileges and automated/continuous access to important systems. Windows Administrators should ...
Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...
Your service desk is the main point of contact for clients with IT issues. Shouldn’t it be as efficient as possible? When you use a remote monitoring and management (RMM) tool in conjunction with your ...
SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...
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