Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

The Department of Homeland Security is willing to spend more than $100 million on a contractor that could provide centralized ...

In the structure of the modern enterprise, the IT help desk has long been seen as a vital support function. It's the primary point of contact for employees with technical issues, from forgotten ...

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

For more than two years, GitHub has been developing its own genAI platform that can not only write a majority of code for a developer, but also take on mundane IT help desk tasks. COO Kyle Daigle ...

User awareness training and increased security policies and procedures to improve identity verification with help desk requests can help defend against tactics that manipulate IT staff into providing ...