An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

A national taxpayer advocate warns of significant challenges for the 2026 tax season due to a major IRS staff exodus. Learn how to protect your refund from delays.

The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

If you tried to contact the IRS with a question about your taxes this year, chances are you didn’t get a response. The IRS estimated that it would only answer 17 million of the 49 million calls ...

KEY TAKEAWAYS An IRS watchdog organization warned that taxpayers who struggle to navigate tax law changes may face delays this filing season.Changes to the tax law and the introduction of new tax ...

The Internal Revenue Service (IRS) answered a smaller share of taxpayer calls and kept taxpayers on hold longer last year than in other recent years, according to a new report. The IRS was only able ...