Arkadi Kuhlmann is annoyed by banks. He thinks that it’s ridiculous for customers to pay so many fees. That it isn’t too much to ask for a real person to pick up the phone when you call the 800 number ...

In May, ING is celebrating a quarter of a century since it launched a new telephone- and later internet-only bank in Europe. This is the closest that it will come to celebrating the birthday of what ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

LONDON (Reuters) - Barclays' new chief executive showed off his determination to put retail banking at the heart of his strategy with his first deal, adding 1.5 million customers by taking over the UK ...

The Federal Reserve Board cleared the way last week for Capital One Financial Corp. to complete a $9 billion, cash and stock deal for ING Direct USA. It’s a coup for Capital One, which already ...

TORONTO (Reuters) - ING Direct Canada will cease selling mortgages through brokers next month due to overlap with the larger broker-sourced mortgage business of its parent company, Bank of Nova Scotia ...

Previously chief executive of the Co-operative Bank – a UK challenger bank that spent most of the 2010s lurching from crisis to crisis – Andrew Bester is no stranger to restructuring. But his latest ...

I opened up an ING Direct bank account earlier in the week because I'd heard about the wonders of the high-interest savings account. I thought that it would be a good place to sink a couple of ...