The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...
IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...
Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...
–IBM today announced that Westfield Insurance, a provider of personal, commercial and surety insurance, is working with IBM to transform their claims operations. IBM’s deep end-to-end capabilities ...
ARMONK, N.Y. and EHNINGEN, Germany, Oct. 29, 2019 /PRNewswire/ -- IBM (NYSE: IBM) and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use ...
Gateway launched on Thursday a new on-site support service for its servers and external storage products used by businesses. The two-hour response service builds on an existing partnership between ...
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