It’s almost Halloween and there’s an election looming in front of us. Sometimes it seems as though anger and fear are dominating our environment. However, human emotions run a wide gamut, including ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...

PlayStation co-CEO Hermen Hulst has said artificial intelligence will never replace the "human touch" of video game development but still expects AI to feature prominently in the industry. Hulst told ...