Human communication is an art and a science. Communication is a means to connect deeply yet it can also be a path fraught with miscommunication and adverse and unpredictable behavioural effects. In ...

I received so many thoughtful reflections and messages after my last Forbes article on humanoids and Communication Intelligence (CQ) that I felt compelled to explore the topic more deeply. What stood ...

Today, when you answer your phone, it may be difficult to tell whether you are talking to a person or a chatbot. As technology improves, organizations are reducing or eliminating access to human ...