Executive Vice President, Partner at Dezenhall Resources, Ltd. a crisis management and public affairs firm based in Washington, D.C. Reputation management is about controlling or shifting perception ...

Reputation management should not be an afterthought or a reactive measure. Use these tips to prepare for a crisis before it hits. Establishing a strong, positive online presence before negative ...

Your online reputation is what users can learn about your brand within a few seconds. But today, it’s not only about what users might think. We also need to care about AI. In this article, you will ...

From automating review responses to suppressing negative search results, AI is making online reputation management (ORM) faster, smarter, and more effective. But while AI offers powerful tools, ...

What do you think of me? Unless you and I have met before, the answer to that question will be based solely on what you can see about me online. You might have a look at my company website, check out ...

Why AI memory is the missing foundation behind proactive, consistent CX and how leading brands are using it today.

In the age of online reviews, authenticity is paramount. Maintaining authenticity is essential for building and preserving consumer trust. Social media influencers wield significant power in shaping ...