Shadow AI—the use of unapproved artificial intelligence tools by employees—has quickly become a big challenge, even for organizations embracing AI innovation. On one hand, employees are eager to ...

Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. Capable of automating tasks and taking actions autonomously, AI ...

Ever wonder why you’re on hold for 45 minutes while your friend gets a rep in two? Or why that rental suddenly shows no longer available the second you try to book it? It could be your shadow score.