Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. If you’ve ever checked your phone’s call history to see when ...

Spam and scam calls are some of the most annoying things we all have to deal with when it comes to our phones. Apple’s iOS 26 update takes a firm step toward solving this problem with Call Screening, ...

iOS 26 introduces a robust call screening feature that enhances your ability to manage incoming calls with precision and ease. This tool enables you to identify unknown callers, view live ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...