One of the biggest obstacles change-makers face in pushing their organizations towards customer centricity is convincing executives that the investment will yield a return. Compared to things like ...

Randomness is a source of power. From the coin toss that decides which team gets the ball to the random keys that secure online interactions, randomness lets us make choices that are fair and ...

Imagine you had some useful knowledge — maybe a secret recipe, or the key to a cipher. Could you prove to a friend that you had that knowledge, without revealing anything about it? Computer scientists ...

As I discussed in the first part of this series, we're raised to believe there’s one reality, one right version of what is, while in fact, there are 8.2 billion realities, different versions of what ...