Most of us know the phrase “operating system” in the context of our computers and phones. An operating system is an underlying framework that manages the applications and software we use every day.

Engineer and management consultant W. Edwards Deming is often credited as saying, "If you can’t describe what you are doing as a process, you don’t know what you’re doing." My client, Danaher, is a ...

Lauded for avoiding the typical vague, high-level survey approach found in many texts, earlier editions of this bestselling book removed the mystery by explaining the internal structure of an ...

Five elements can move you beyond episodic success. by Paul Blase and Paul Leinwand Delivering sustained growth is one of the hardest things a company can do. A brilliant idea or product innovation ...