Entrepreneurs who build successful businesses often possess a unique ability to see what others don't—the critical bottlenecks hiding in plain sight that create frustration, inefficiency, and lost ...

Creative problem-solving can be an exhilarating experience. You get a triple benefit: the euphoric 'aha' moment of solving a puzzle, the pride of accomplishing a goal, and the deeper self-discovery of ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

We all have times when we're shouldering the burden of a problem we can't solve right away. For example, you might receive a stressful letter on a Friday that requires calling a government office that ...

You probably don’t need more time. By Jancee Dunn When I look back on all the major decisions I’ve dithered over, I could scream. It took me a decade to commit to becoming a parent. I wavered for a ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Invisible work includes all the things employees do like answering email, attending meetings, and solving problems that are not necessarily in job descriptions or measured in any way. These things ...

If a patient calls their primary care provider and complains about shortness of breath, an in-office examination is generally warranted. Your patient may explain how they’re out of breath from ...

Matt Fuchs lives in Maryland and writes about health, science, and technology. Photo-Illustration by Chloe Dowling for TIME (Source Images: Ildar Abulkhanov—Getty Images, Peter Dazeley—Getty Images, ...