Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...

Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...

Leda Stawnychko has received funding from the Social Sciences and Humanities Research Council of Canada. Anamika Choudhary does not work for, consult, own shares in or receive funding from any company ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. No matter what type of environment you work in, you’re likely to ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...