Forbes contributors publish independent expert analyses and insights. Lucy Paulise is executive coach and author of Timebox, based in Texas. Asking for a promotion is a pivotal moment in any career, ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

What are the thorniest strategic questions you face? The ones that keep you up at night, but you have no idea where to start? Current is here to help! In a new monthly column, public media veteran ...