It may sound like a well-meaning idea. But I’ve found it’s often used as a shield for leaders to avoid accountability.

If there's one thing I learned in a quarter-century of management, it's that there are ample gray areas in human behavior and that resolving employee disputes may not always have clear right-or-wrong ...

You’re leading a meeting. You’ve prepared. You’ve presented your strategy clearly. Heads are nodding. No one pushes back. You assume everyone’s on board. Two weeks later, your team misses the deadline ...