There’s a common malfunction that occurs when well-intentioned people open their mouths to say no: The word “yes” tumbles out instead. We’ve all been there, says Vanessa Bohns, department chair and ...

While saying "no" can be empowering and liberating to some, for others it can be intimidating or uncomfortable. At times society teaches us the word “no” is impolite and inconsiderate. We feel more ...