Three powerful conversational habits that emotionally intelligent people use to make others feel sane and safe.

“Josh, I think we are better off as friends. THX for the Bolts tix tho. — Rachel.” Who hasn’t gotten — or given — the “Let’s be friends” talk? Rachel, however, didn’t talk to Josh. Instead, she had ...

A professional conversation designers has some ideas on how to have meaningful conversations. First thing's first, do a mic check. “Conversation design, for me, is the recognition that human ...