Forbes contributors publish independent expert analyses and insights. I write about finance, philanthropy and changing consumer habits. Mar 30, 2019, 04:12pm EDT Mar 30, 2019, 04:12pm EDT This article ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Hands down, one of the very best features to live on the Google Pixel is its call screening feature. The ability to discern a caller’s intention before even picking up is fantastic and makes handling ...

Every year, tens of millions of Americans collectively lose billions of dollars to scam callers. Where does the other end of the line lead? Photo illustration of a call center near Delhi, taken from a ...