Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

A hotel's front office plays a crucial role in guest satisfaction. The front office team has the most interaction with customers throughout the guest life cycle. When the front office operations staff ...

Sarah Chelli is a service stylist at The Langham hotel in New York City and works with VIP guests. Chelli is responsible for handling special requests to make visits as personalized as possible. She ...

Photo Credit: Ivy, a virtual concierge text-messaging system offered to guests in Las Vegas. Customers can text a message to reserve seats at Nobu Restaurant in Caesars Palace, for example. Tech ...

The third-party hotel management market is a unique niche for which there is very limited information available on competitor performance on guest satisfaction. While hotel operators rely on ...

The philosophy of the hospitality industry is essentially connected to serving people. In hospitality -- a broad commercial segment that includes restaurants, hotels, amusement parks, cruise lines and ...

Photo Credit: Hyatt Place Delray Beach. Hyatt Hotels and its hotel peers have seen relative success in growing their select-service brands like Hyatt Place and they don't seem to be backing down from ...