Few travelers think to contact the hotel concierge for much more than directions or restaurant recommendations – but if you don’t, you’re missing out on a wealth of local expertise. A good hotel ...

From booking special excursions to making dinner reservations, concierges have been assisting guests in many ways for decades. But around the globe, certain hotels hire concierges who offer unique ...

At the Faena Hotel Miami Beach, the go-to guy is Chief Concierge Italo Fornoni, who knows a five-star experience when he sees one. He’s been a top concierge in Miami for many years, including a long ...

How much should you tip the porter, concierge, maid and other workers responsible for your stay? By Julie Weed With daily fees (parking, gym or the dreaded resort fee) seemingly increasing both in ...

“In my role, I am fortunate to be able to visit all of our stunning locations around the world,” said Herve Humler, president and COO . “I want to enrich the Ritz-Carlton experience for our guests ...