In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

A hospitality workforce training program run by Saunders College of Business at Rochester Institute of Technology is responding both to the needs of underserved immigrants and refugees seeking ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

The first cohort of graduates from a new hospitality service training programme have officially been certified. Fourteen trainees were handed certificates on Thursday for completing the Learn to Earn ...

The future of work is being rewritten by artificial intelligence (AI)—but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to ...

A labor shortage is hampering the rebound of the hospitality industry. Hospitality Minnesota estimates the industry is still down as many as 32,000 workers compared to pre-pandemic levels. “We saw ...

HUNTINGTON -- The Cabell-Huntington Convention & Visitors Bureau is hosting two Hospitality Training Workshops, "How to Thrive from 9 to 5" and "Listen Up! Customer Service" on Friday, May 18, at the ...

A hospitality staffing company from New York is setting up an outpost in the Fulton Market District, aiming to train workers for a career in the industry. The company, called HMG Plus, is opening a ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

04 August 2010 PETRA - Visitors to Petra can expect more attentive hotel staff, after a training course on customer service skills was given on Tuesday to ensure that every visit to Petra is a ...