Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Artificial intelligence (AI) has revolutionized the e-commerce industry in recent years. One of the most significant ways in which AI is impacting e-commerce is by transforming customer service.

Customers want to be recognized, appreciated and treated with respect. They expect clear answers to their questions, swift resolution of their issues and expert guidance that helps them find the right ...

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...

Businesses are desperately trying to optimize the customer journey by monitoring keywords, web interactions, and how long consumers spend on their website. But many continue to neglect the compelling ...

At 86, Ramona Reis felt increasingly left out as her children and grandson lived more of their lives online. She could watch, but not join in, as they shared digital photographs and stayed in touch ...

Though artificial intelligence, or AI, is still in its infancy, companies are already seeing notable benefits from the still-emerging tech, among them online furniture retailer Wayfair (W). At the ...

Brands are discovering that using AI provides a more customized, reliable shopping experience. Marketers say conversational AI is taking some of the pressure off of live customer service. Two major ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

It’s no secret that the art of customer service in the modern era is something that banks desperately need help with. One of the reasons challenger banks have been able to find acceptance, new ...

SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced five new capabilities for AWS’s rapidly-growing contact center ...