Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

BOSTON--(BUSINESS WIRE)--We’ve got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only deepens our commitment to ...

Help Lightning, a provider of remote visual assistance software that enables companies to accelerate transformation of their customer service operations, today, as a member of the ServiceNow Partner ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

The Business Research Company's global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032 LONDON, Aug. 15, 2023 /PRNewswire/ -- In ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...