"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

AUSTIN, TX--(Marketwired - Dec 9, 2014) - SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT performance management software, today introduced new integration between SolarWinds ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

A powerful and easy to use system that isn’t as competitively priced as it once was. But whatever is asked for this software, it might well be worth it for the high level of customisation and ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

The services are free upgrades to users of Autotask's professional services automation platform and are among the company's biggest upgrades to date, according to CEO Bob Godgart. Autotask introduced ...

BYOD increases productivity and mobility for organisations and job satisfaction for their employees. As a result, BYOD culture has already been adapted by many organisations and many more are on the ...

CAMP BONDSTEEL, KOSOVO - "What do we do with printers that don\'t work'" "How often is the shared network backed-up'" and "Where are you guys at with my Help Desk ticket'" These are just a handful of ...