I think either asking what system they are assuming, or starting your answer with "Well, assuming the system in question is XXX, is that the system? Yes? Ok, I would..." will be fine.

We received quite a few funny responses to our article about strange questions we received through our Web site help desk feature (“Readers ask: Bizarre help desk questions we just can’t answer“).

Find the ideal help desk support candidate with the right combination of technical experience and communication skills. Enhance Your Business – Recruit the best person who can communicate with ...

Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...