Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

As companies increasingly use chat systems such as Slack and Microsoft Teams, other workplace tools have integrated with these messaging programs so workers can conduct business without needing to ...

COMPUTER ASSOCIATES INTERNATIONAL launched new, streamlined help desk software on Tuesday designed to help end-users help themselves via a revamped Internet interface. Both Unicenter The Next ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...

Well, I've gone and done it. Started up my own company, (well, starting) - <B>computerConsultants</B> : <I>your IT Dept.</I> View image: /infopop/emoticons/icon_cool ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...