Information is changing rapidly as the COVID-19 pandemic sweeps the country, infection rates surge and dip and health care providers roll out the coronavirus vaccine across the country. That’s what ...

No matter how you are connected to the COVID-19 coronavirus outbreak, we want to hear from you. Help make sure our journalism is focused on the right issues by sharing your questions, concerns and ...

AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

Almost 10 years after the student-run technology help desk launched at Burlington High School in Massachusetts, it’s not only popular, but also offers a wealth of examples of how to help students ...

Why are we asking for donations? Why are we asking for donations? This site is free thanks to our community of supporters. Voluntary donations from readers like you keep our news accessible for ...

Readers really enjoyed our last compilation of “Crazy questions that stump the help desk,” and many sent in stories of their own bizarre experiences with users for everyone to enjoy. One reader ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

For the last several weeks, our Help Desk email inbox has been inundated with questions from readers like yourself hoping to make sense of the technology in your life. And once again, we’re here to ...

Computerworld.com's "Help Desk" e-mail submission page is designed so readers can report site problems or ask questions about how the site works. But their requests for help go far beyond that.

How can a training organization provide answers for thousands of users a month if the information being sought is not organized into one central library? It would be quite difficult, which is why it ...

As an engagement intern at KPCC-LAist, I expected to get a few bylines and learn the basics of engaged journalism. But I started in late February, just weeks before the pandemic took hold in the ...