Bleeping Computer

SolarWinds fixes hardcoded credentials flaw in Web Help Desk

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...
CRN

The Top Reasons Users Call The IT Help Desk

Together, password trouble -- and four other problem areas -- contribute to 75% of the calls corporate help desks get, according to a new study released by SupportSoft, a provider of technology-glitch ...
Bleeping Computer

SolarWinds Web Help Desk flaw is now exploited in attacks

CISA has added three flaws to its 'Known Exploited Vulnerabilities' (KEV) catalog, among which is a critical hardcoded credentials flaw in SolarWinds Web Help Desk (WHD) that the vendor fixed in late ...
ZDNet

Outdated IT help desks are holding businesses back - but there is a solution

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...