I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

On the surface, The Pantry's IT help desk is the linchpin for keeping the retailer's 1,600 stores up and running. But under the leadership of Terry Collins, the IT help desk is more than that. Besides ...

In today’s competitive job market, crafting an impressive IT Help Desk resume is crucial for standing out and securing a six-figure career track. Whether you’re a seasoned professional or a recent ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

Remote Monitoring and Management company N-able by SolarWinds has rolled out a new Help Desk Manager and update to its flagship N-central platform, the company said Tuesday. The update to the ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...