As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more ...

A joint development of ConnectWise and NTRglobal, a pioneer in cloud-based remote support and IT automation software, ConnectWise Chat & Remote Control enhances client experience, increases ...

One Step Closer to Skynet: Your Next Help Desk Chat Might Be With a Digital Human AI company UneeQ seeks to take the next step in the evolution of intelligent chatbots: Enter the Digital Human.

Opinions expressed by Entrepreneur contributors are their own. Just because the coronavirus pandemic is forcing us all to stay home doesn’t mean your company should stand still. In fact, technology ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

Where do you contact Microsoft Support if you face problems relating to Windows, Office, or any other Microsoft software or service? This post will list some useful resource links, phone numbers, and ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

The U.S. District Court for Eastern Michigan has launched an online help desk to offer the public and lawyers quick access to live assistance during the COVID-19 pandemic. (U.S. District Court for ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...