BURLINGTON (CBS) -- When an app won't work or an iPad won't connect to the network, the students at Burlington High School are the first ones to turn to. "I enjoy helping students out," said ...

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When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

As educators dive into remote learning this fall, many will lean heavily on IT staffers for help. Some, however, will have additional tech support — from the very same students they’re planning to ...