At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

WhatsApp for Zendesk Enables Help Desk Support to 1.5B Users Companies using WhatsApp for Zendesk can now respond quickly to 1.5 billion chat users in 180 countries using one of the most popular ...

How to deploy the Helpy help desk platform with Docker Your email has been sent Helpy is an open source, free help desk platform that you can use as an automated ticketing system and integrate with ...

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A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Today, its Magic Total Service Desk 7.0, released in February, is not only 100 percent browser based, but uses wizards to enable creating and customizing business rules, allowing help-desk and ...

As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly provides cloud-based "instant customer service help desk applications" ...

The sweet spot in the software market is cloud applications. Zendesk (NYSE:ZEN) is in this sweet spot. and the company and the owners of ZEN stock have benefited from its positioning. Founded in ...