Nearly a dozen senators are calling on the Department of Veterans Affairs to take action that improves Health Net's interactions with providers in the Veterans Choice program. Health Net Federal ...

In 2023, the U.S. Surgeon General's groundbreaking report on loneliness and isolation drew significant attention across industries. Yet today, the customer service sector faces an uncomfortable truth: ...

SACRAMENTO, Calif.--(BUSINESS WIRE)--Health Net, a California-based health plan with award-winning customer service and a decade of experience driving health equity, today announced the appointment of ...

The Massachusetts Health Connector on Thursday took what its executive director described as a “significant step” toward improving its customer services, green-lighting an agreement for call center ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Indianapolis-based Elevance Health, which operates Anthem Blue Cross and Blue Shield in Indiana, is embracing artificial intelligence, or AI, by expanding the use of digital tools such as Virtual ...