When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

MultiPlan gets many complaints, but people are often confused about what MultiPlan does. MultiPlan creates networks of doctors, hospitals and medical providers that are used by insurance companies.

GRAND RAPIDS, Mich.--(BUSINESS WIRE)--Priority Health, a nationally recognized nonprofit health plan serving more than 1.3 million members, is being recognized for its best-in-class customer service.

Indianapolis-based Elevance Health, which operates Anthem Blue Cross and Blue Shield in Indiana, is embracing artificial intelligence, or AI, by expanding the use of digital tools such as Virtual ...

Maximus‘ (NYSE: MMS) federal business has won a seven-year, $50 million contract from the Office of Personnel Management to run a health insurance customer service center for U.S. Postal Service ...

Only 11 percent of respondents significantly agreed that increased use of IT in customer service has improved the level of service from insurance companies in the past five years, according to data ...

Aspen Health Insurance can be a good option for some people who need short-term health insurance, but there are some things you need to be aware of. First, since the plans are not regulated by the ACA ...

Is Ambetter Health Good Insurance? Like many insurance companies, Ambetter health insurance has pros and cons that you need to weigh out to decide whether it’s the best option for you. It shines when ...