In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue ...

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

No matter how smart you may be, your behavior is going to affect the way people feel about you. Respect is a two-way street. Whether it’s between partners, co-workers, or leaders and their teams, it ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

We’ve all been there: the fluorescent light flickering above, your stomach in knots, voices at the table becoming raised, including your own. Nearly everyone experiences difficult conversations at ...