If you receive feedback at work, it’s only a matter of time until you receive some critical (negative) feedback. How you handle it can make the difference between an ultimately positive experience and ...

Sometimes you need to have a difficult conversation with a coworker. Perhaps they did something to upset you, or perhaps they engage in an ongoing behavior that is troublesome. These conversations are ...

Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare ...