I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Either some intern is having the most boring Silicon Valley summer or HP’s YouTube team has gone mad with power. Whatever the reason, the company has been on a YouTube flurry lately, uploading ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

Rich was the editorial lead for CNET's Home and Wellness sections, based in Louisville, Kentucky. Before moving to Louisville in 2013, Rich ran CNET's desktop computer review section for 10 years in ...

HP is laying off between 4,000 and 6,000 employees around the world by fiscal year 2028, as it looks to AI to boost its fortunes. Teams that focus on internal operations, product development, and ...

It's easy to get frustrated with home printers. You may not need them every day, but the day will come when you need to print an important document right away–and then running out of ink or having a ...

I moved across the ocean and took my printer with me. Then I discovered it was region-locked. A wiser man would have bought a new one. I moved across the ocean and took my printer with me. Then I ...