Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...

Luxury and upper upscale hotels are ranking higher in guest satisfaction compared to limited-service hotel segments in a year when travelers are paying record-high prices for hotel stays, according to ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

To remain competitive and optimize revenue, hoteliers need to think like retailers and shift their focus from filing rooms to providing unique guest experiences. True hospitality is about more than ...

Photo Credit: Duve’s executive leadership, from left to right: Jeremy Atlan Co-founder and CBDO; David Mezuman, co-founder and CEO; Shai Bar, co-founder and CTO Courtesy of Duve Hotel tech investors ...