Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of ...

Add Yahoo as a preferred source to see more of our stories on Google. NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Enterprise Connect has a history of being the place for exciting contact center breakthroughs — and this year the excitement is back! The first big news this week is that Google has expanded Contact ...

Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...

Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of generative AI models that are specifically targeted at customer engagement ...