More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the ...

A version of a scam has hit panicky travelers over and over and over and over. People searching Google for airline contact information when they have a problem occasionally find bogus customer service ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Google introduced a version of its Gemini chatbot built for business use cases. The new product, Gemini Enterprise, connects with enterprise data and includes an agent builder, customer service tools, ...

With more competition than ever, businesses must seize every competitive edge they can get. One way to differentiate your business from competitors is by offering outstanding customer service. But ...