Part One in a Five-Part Series on Communication and Cultures of Trust In last week’s column, we talked about why building a culture of trust in your organization is more important than ever. It helps ...

Communication is either effective or ineffective (not “good” or “bad”), and there should be alignment between what was said, what was heard and what was meant. Use the “Platinum Rule” (treat others ...

A doctor decided to put his overweight patient on an unconventional diet. He advised him, “Eat your regular meals for two days, then ‘skip’ a day. Do this for two weeks and come back to see me. I ...

Part of the problem is the assumption that knowing what good communication looks like is the same as doing it. It’s not. We might recognize poor communication in others, like an unclear email, a ...

Communication is key to so much of what we do, and lack of it can undo the best plans. If a pitcher misunderstands the catcher’s sign to throw a slider and instead offers a fastball, the result can be ...

The fact that communication is a two-way street is something that everyone accepts, but not everyone keeps in mind. Perhaps you’ve become frustrated with one of your friends, who never seems able to ...

Clients in the long-term-care sector come to me, and they are often puzzled as to why a certain problem survey occurs wherein a resident is injured due to inadequate monitoring and nursing care. Too ...

“Just communicate!” is common advice for couples—but what does it mean? If it were really that simple, everyone would know how to improve communication skills in a relationship—no help required. In ...

The defining line between a good and great agent is exceptional communication skills. I’ve learned this from many lessons over the years. David Curry Although strong products and competitive pricing ...

Couples often seek advice on how they can improve their communication, because they think it will strengthen their relationship. They may seek couples therapy, attend workshops to learn new ...

As life gets fuller after forty, marital happiness comes down to a few simple choices that protect your relationship's trust ...