“There is a shift in IT support as a result of workshifting,” said Brian deHaaff, Senior Product Line Director for Citrix GoToAssist, during a briefing with CMSWire. “There is a distribution of ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Citrix today announced that Citrix GoToAssist has once again been ranked as the global market share leader among remote support solutions, for the fifth year in ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Citrix today announced that Citrix GoToAssist has been named the global market share leader among remote support solutions — for the sixth year in a row — by ...

GoToAssist Remote Support makes it easy to help remote customers with technology troubles. In only a couple clicks, you can see their screen, troubleshoot their software and even reboot their computer ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...