When feedback is interpreted as threatening to one’s sense of self, it can result in feelings of shame and humiliation, defensiveness, and even aggressive behavior. This tends to occur when the ...

In my nearly two decades as an executive coach and a facilitator who helps leaders get better at giving and receiving feedback, I have found these to be the most common excuses. “My boss didn’t give ...

In a recent workshop, I asked the participants to share how often they received feedback. Before I even finished my question, I saw the expressions on their faces transform into those of agony, ...

Matt Dailey, a software engineer for a data management company, was managing a team with an engineer who wasn’t performing well. This was clear to Dailey—and to the employee. Yet, as I describe in my ...

A client recently asked me to provide workshops to all employees on how to give and receive feedback. There is nothing unusual about that—I do it frequently. What was newer was the growing imperative ...