When you look up the definition of a "cost center," it probably refers to an essential but non-profitable part of a business. In many cases, the customer service (CS) function is explicitly viewed as ...

Several years back, I stumbled at an airport in Far East Asia on the book “Valuation: Measuring and Managing the Value of ...

In the late 19th century, Karl Weierstrass invented a fractal-like function that was decried as nothing less than a “deplorable evil.” In time, it would transform the foundations of mathematics.