Zoho is an impressive company all around—the startup’s web-based productivity competes directly with Microsoft and Google, but has never taken any outside funding. And Zoho now has 25 different ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

GroupLink is offering its help desk software, everything HelpDesk, for free to K-12 schools and higher education institutions. The free version of everything HelpDesk is a "lite" version and, ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...

Being away from your computer doesn't mean you can't use it. The top remote access software we've tested allows you to control your own machine or someone else's from afar. Justin has helped readers ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Support ticket numbers are on the rise in businesses across the country, as organizations deal with more complex applications and a growing number of devices. Whether your business provides technical ...